Store Operations Manager

Big Ray's; Alaska; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401(k) option

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid holidays

Job summary

Big Ray’s, proudly Alaskan and locally owned, is hiring a full-time Store Operations Manager to oversee inventory lifecycle and drive store efficiency. You will lead Inventory Control and Mail Order teams and partner with the Customer Service Manager to ensure stock availability aligns with superior customer experience.

You will set standards for team pace, delegate tasks, train staff, and troubleshoot issues on the floor as they arise.

Qualifications

• High school diploma or GED required.
• Three years of retail or related industry experience.
• Demonstrated ability to deliver exceptional customer service.
• Understanding of community engagement and stakeholder importance.
• Demonstrated leadership abilities.
• Professional communication and teamwork across partners and management.
• Basic computer skills and digital communication tools.

Responsibilities

• Oversee full inventory lifecycle from receiving to replenishment.
• Lead Inventory Control and Mail Order teams.
• Collaborate with Customer Service Manager to align stock and customer experience.
• Set standards for team pace and task execution.
• Empower employees via delegation and training.
• Troubleshoot floor issues as they arise.

Skills

Customer service

Leadership

Professionalism

Communication skills

Teamwork

Digital communication

Outlook

Teams

Excel

Education

High school diploma or GED

Tools

Outlook

Teams

Excel

Job description

Since 1947, Big Ray’s has been locally owned and proudly Alaskan, with locations in Anchorage, Fairbanks, and Kodiak. Our people live, work, and play here, bringing real experience and passion to everything we do.

We’re known for exceptional customer service and for helping people get the right gear for all that Alaska has to offer. Being part of Big Ray’s means joining a business with deep local roots, a reputation built over decades, and a culture that values expertise, authenticity, and a true connection to Alaska.

At Big Ray’s, we are proud to have been outfitting Alaskans for over 75 years. In a retail landscape that is constantly changing, our Core Values have never wavered.

Our Core Values:

• Integrity
• Respect

Job Description

Big Ray’s is looking to hire a full-time Store Operations Manager. The Store Operations Manager is responsible for the lifecycle of inventory-from receiving and storage to sales floor replenishment- ensuring peak operational efficiency. You will aim to hold the store accountable for 100% accuracy throughout the year.

You will lead the Inventory Control and Mail Order teams and partner closely with the Customer Service Manager to create a seamless synergy between stock availability and customer experience. You will set the standards for team pace and task execution. You’ll empower employees through task delegation and training and will troubleshoot and solve issues on the floor as they arise.

This position requires frequent standing, walking, use of stairs, speaking and hearing.

Qualifications

• High school diploma or GED.
• Three years of retail or other comparable industry experience.
• Demonstrated ability to provide exceptional customer service.
• Demonstrated understanding of the importance of engaging the community and other stakeholders.
• Demonstrated leadership abilities.
• High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.
• Basic computer skills and digital communication: Outlook, Teams, Excel.

Preferred Qualifications

• Two years of management experience.
• Experience with software programs for scheduling and/or inventory control.

Benefits and Compensation

We offer a competitive wageranging from $28-$32 per hour depending on experience, paid holidays, a 401(k) option, medical, dental, vision, and life insurance, and employee discount.

Big Ray’s is proud to be an Equal Opportunity Employer.