Store Manager

Walgreens; Yorkshire (NY); On-site; USD 50,000 - 120,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to oversee operations, enhance customer experience, and manage team performance. The ideal candidate will have a strong background in retail management and a commitment to delivering exceptional service. Responsibilities include supervising daily operations, managing inventory, and ensuring compliance with company policies. This role offers a competitive salary and opportunities for professional development.

Qualifications

• 3 years retail management experience or 5 years with High School Diploma/GED.
• Licensed pharmacy technician as required by law.

Responsibilities

• Manages store operations, including sales and customer service.
• Supervises team performance and training.
• Analyzes financial data to increase sales.

Skills

Customer Service

Leadership

Team Management

Education

Bachelor’s degree

High School Diploma/GED

Job description

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Job Objectives

Manages the operation of a Walgreens store.

Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Resolves customer complaints and helps respond to customers’ special needs.

Operations

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.
• Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping including ledger, invoices, cash reports, and time records.
• Supervises merchandising by planning and implementing sets and resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock, leveraging company resources to avoid outs and overstock.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement, scheduling of work assignments, and delegation.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Manages operations of assigned location including compliance with applicable laws and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Ensures staff has working knowledge of all computer and technology systems and software (e.g., registers, StoreNet, Intercom+). Ensures response to system problems by contacting IT support.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks, and sets expectations for store team members and assistant managers.

Business Performance Management

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance pharmacy performance, supporting during busy periods, including serving as a pharmacy technician when necessary and legally allowed.
• Analyzes clinic performance indicators and collaborates with the Clinic Coordinator or Manager to ensure performance and support.

Business Planning

• Identifies sales opportunities to ensure store and pharmacy growth and performance.
• Manages inventory levels through ordering, stock management, and anticipating seasonal changes.

People and Performance Management

• Manages team performance through responsibilities, goals, feedback, and recognition. Oversees employee career progression.
• Ensures timely completion of training programs, including pharmacy training; provides coaching.
• Makes hiring, promotion, and termination decisions.
• Addresses issues and disciplines store team members, engages HR as needed.
• Develops employee performance plans and monitors progress.
• Monitors and approves team member compensation.
• Promotes teamwork, motivates staff, and shares the store’s vision.
• Ensures compliance with policies and laws; treats all team members fairly.
• Communicates regularly with team members through discussions and meetings.

Training and Personal Development

• Participates in training to improve skills; attends required corporate training, including Walgreens School of Operations within six months.
• Follows performance improvement plans from District Management.
• Obtains pharmacy technician registration/licensure as required by law; pursues certification (PTCB or ExCPT) as appropriate.
• Seeks self-development by monitoring own performance, learning industry best practices, and understanding pharmacy operations.

Communications

• Acts as liaison between district, corporate, and store; provides communication, feedback, and executes initiatives.
• Conducts community outreach and participates in community events.
• Assists District Manager with planning and attending community events.

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by law, or pharmacy assistant in WA, or licensed RPh (must obtain within 12 months).
• Willingness to work flexible hours, including evenings and weekends.

Additional Information

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. Salary range: $50,000 - $120,000. Role remains open until filled. Benefits details at jobs.walgreens.com/benefits.