Automotive Store Manager

Monro, Inc.; Huber Heights (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Store Manager to oversee daily operations, manage staff, and achieve sales targets. The ideal candidate will have strong leadership and communication skills, ensuring excellent customer service and operational efficiency.

Benefits

Performance incentives

Paid holidays

401(k) plan

Health insurance

Employee discounts

Qualifications

• Leadership experience in retail or sales.
• Proven ability to meet financial goals while controlling costs.

Responsibilities

• Oversee daily operations and manage staff.
• Achieve sales targets and ensure excellent guest service.
• Manage inventory and control expenses.

Skills

Leadership

Communication

Customer Service

Motivation

Education

High School Diploma

Job description

Join to apply for the Automotive Store Manager role at Monro, Inc.

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Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. We support 16 brands, serving diverse communities nationwide. Our mission is to provide the highest quality tire and auto service, becoming America's leading auto and tire centers.

We are seeking motivated individuals for various roles, including store management, across our locations. If you enjoy helping others, working on cars, and building guest relationships, consider joining us at Monro.

Compensation: $70,000 to $80,000+ based on experience, plus bonuses, sales spiffs, and incentives.

Job Description

The Store Manager leads daily operations, overseeing General Service Technicians, Technicians, Guest Care Specialists, and Assistant Managers. Reporting to the District Manager, responsibilities include coaching staff, achieving sales goals, managing inventory, and ensuring excellent guest service to promote Monro's vision of quality automotive care.

Responsibilities

1. Develop sales and technical staff to deliver a 5-star Guest experience.
2. Achieve sales targets through effective planning and product knowledge.
3. Introduce products to maximize sales and customer satisfaction.
4. Train and support teammates in shop operations and guest services.
5. Manage staffing, recruiting, training, and performance evaluations.
6. Control expenses related to payroll, supplies, and store maintenance.
7. Manage inventory, including tire and parts stocking.
8. Ensure store cleanliness and readiness.
9. Schedule appointments and assign tasks based on skill levels.
10. Promote sales and handle guest inquiries and complaints.
11. Build customer loyalty through relationship management.
12. Convey repair needs clearly to guests.
13. Adhere to safety and company policies, including OSHA standards.
14. Maintain technical proficiency through ongoing training.
15. Operate and maintain equipment safely.
16. Perform additional duties as needed.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail or sales.
• Proven ability to meet financial goals while controlling costs.
• Strong motivational and communication skills.
• Ability to manage inventory, merchandising, and customer service.
• Valid driver’s license with a good Motor Vehicle Report.
• Background check required for certain responsibilities.

Profile & Work Environment

• Customer-focused with excellent communication skills.
• Results-driven with basic math skills.
• Proactive and able to multitask in a fast-paced setting.
• Mentoring and customer complaint resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Ability to lift up to 50 lbs and stand/walk for long periods.

Benefits & Career Growth

• Performance incentives, paid holidays, and vacation.
• Reimbursement for certifications and licenses.
• 401(k) plan, health, vision, and dental insurance.
• Employee discounts and perks.
• Opportunities for advancement through training and certifications.

At Monro, we are committed to diversity and equal opportunity in employment.