Emerging Store Manager

Walgreens; Yorkshire (NY); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager to supervise operations and enhance customer experiences. The role involves managing staff, improving store performance, and ensuring compliance with policies. Ideal candidates will have strong leadership skills and a Bachelor's degree or equivalent experience.

Qualifications

• Leads and manages store team members, including recruitment and performance management.
• Maintains a valid pharmacy technician license as required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure a positive experience.
• Analyzes financial data and creates action plans for business goals.

Skills

Leadership

Customer Service

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to drive store improvements, identify sales opportunities, and ensure growth.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads, trains, mentors, and coaches team members; manages performance, discipline, and development plans.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager learning and development programs; pursues ongoing self-development.
• Maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team members through meetings and discussions.
• Supports Store Manager in planning and communicating store strategy.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, willingness to complete training, and flexibility in work schedule.

We consider employment of qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550. For benefits info, visit jobs.walgreens.com/benefits.