Assistant Manager - Lead - 33653

Rack Room Shoes; Lakeland (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Rack Room Shoes in Lakeland, Florida, is looking for an Assistant Manager to support daily operations and ensure compliance with policies. You will lead the store staff, create a great shopping experience, and manage sales transactions.

The ideal candidate will have strong communication and organizational skills, a background check approval, and a keen understanding of merchandising and customer service. Benefits include comprehensive training and a positive work environment.

Qualifications

• An approved background check.
• Working knowledge of footwear, accessories, and shoe care.
• Knowledge of Corporate and Store Operations policies and procedures.

Responsibilities

• Assist in managing store operations and ensure compliance.
• Create and maintain an excellent customer shopping experience.
• Handle customer issues with urgency.
• Manage POS terminal transactions according to policies.
• Conduct inventory control and physical inventory.
• Ensure payroll control and scheduling compliance.
• Provide training and development for staff.
• Assist with loss prevention responsibilities.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Education

High school diploma or equivalent

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.

• Create, establish and maintain an excellent customer shopping experience.

  Maintain and reinforce current service level standards.

  Provide service training and leadership to staff members.

  Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure.

  Sales, Discounts and Refunds.

  Loyalty.

  Open/Closing procedures.

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

  Shipping and Receiving.

  Price Management (Price Changes, Markdowns etc.).

  Singles.

  Damaged Merchandise.

  Conducting a Physical Inventory.

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

  Merchandise Placement.

  Sales floor maintenance and housekeeping.

  Promotional event directions, materials and signage.

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

  Scheduling.

  Payroll budget compliance.

  Time and Attendance.

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

  Utilization of all available training tools.

  Consistent reinforcement of operational standards.

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/