Store Manager

Ross Stores, Inc.; Spokane (WA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in a fast-paced retail environment. This role emphasizes excellence in customer service, team development, and operational efficiency. You will be responsible for managing store performance, ensuring a positive shopping experience, and fostering a collaborative team culture. The ideal candidate will have a strong background in retail management, a passion for mentoring others, and the ability to adapt to changing business needs. Join a team that values diversity and growth, and make a significant impact in the retail landscape.

Qualifications

• 5+ years of retail store management experience required.
• Strong leadership and motivational skills are essential.

Responsibilities

• Lead all aspects of store operations to meet company standards.
• Recruit, train, and develop associates and management.

Skills

Retail Store Management

Customer Service

Leadership

Organizational Skills

Fluency in English

Job description

Join to apply for the Store Manager role at Ross Stores, Inc.

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Join to apply for the Store Manager role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

General Purpose

Responsible for all aspects of Store operations, leading the entire store to meet company standards and best practices. Staff, train, and develop leadership to achieve sales and profit goals while maintaining a friendly shopping environment. Recruit, train, and develop Associates. Manage operations of Stockroom, Front End, and Sales Floor to ensure timely merchandise flow, proper receipt, and expense management.

Essential Functions

General Operating Requirements:

• Lead all company best practices and maximize productivity.
• Analyze store reports to evaluate expenses and performance.
• Address variances to standards with appropriate action plans.
• Ensure proper scheduling of associates.
• Accept special assignments from leadership.
• Manage payroll administration including punch edits, scheduling compliance, and reporting.

Organizational Development:

• Recruit, hire, train, and develop management and associates.
• Reduce turnover through training, motivation, and retention tools.
• Address personnel issues, coaching, and disciplinary actions.
• Ensure compliance with policies and regulations.

Expense Control:

• Keep expenditures within budget.
• Control payroll hours and adjust to business trends.

Maintaining a Safe & Secure Environment:

• Adhere to safety policies and ensure safety of staff and customers.
• Train associates on emergency procedures.

Customer Service:

• Treat all customers and staff with respect.
• Demonstrate professionalism and recognize staff achievements.
• Implement customer service and merchandise presentation programs.

Personal And Store Brand:

• Lead by example in professional appearance and store cleanliness.
• Represent the company brand positively.

Merchandise Processing and In-Store Marketing:

• Ensure timely merchandise recovery, sizing, and markdowns.
• Organize merchandise per guidelines.

Loss Prevention:

• Train staff on loss prevention programs.
• Safeguard confidential information and merchandise.

Competencies:

• Manage work processes, business acumen, talent building, collaboration, leadership, communication, and accountability.

Qualifications and Skills:

• 5+ years retail store management experience.
• High customer service standards.
• Leadership and motivational skills.
• Organizational and prioritization skills.
• Fluency in English.
• Ability to work evenings and weekends.

Physical Requirements/ADA:

• Use of store equipment.
• Stand, walk, bend, squat, lift over 25 lbs, and perform basic math.

Supervisory Responsibilities:

Direct supervision of management and staff as needed.

Disclaimer:

This description summarizes primary duties; duties may change. Ross is an equal opportunity employer, committed to diversity and inclusion.