Assistant Store Manager

O'Reilly Auto Parts; Beaver (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer service and sales operations. This role involves leading a dedicated team, ensuring excellent service to both retail and professional customers, and managing store functions during the Store Manager's absence. With a strong focus on career development and internal promotions, this position offers a supportive environment for growth. Join a company that values its employees and provides a comprehensive compensation package, including competitive wages, health benefits, and opportunities for advancement.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Health/Wellbeing Programs

Tuition Assistance Programs

Opportunities for Career Growth

Qualifications

• Experience in sales management and customer service.
• Strong leadership skills and ability to mentor team members.

Responsibilities

• Lead the store team in providing excellent customer service.
• Assist the store manager in staffing and training team members.
• Manage store operations during the Store Manager’s absence.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring ongoing training.
5. Participate in the hiring process by completing recruiting tasks, scheduling and conducting interviews, evaluating candidates, and collaborating on hiring decisions.
6. Ensure the telephone is answered according to company policy.
7. Ensure timely processing of buy online/ship to store, hub and store-to-store transfers, and DC add orders, and contact customers upon shipment arrivals as needed.
8. Use electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
9. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and handle returned merchandise properly.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages, delegate and complete merchandising tasks, and ensure all assigned tasks are completed.
12. Ensure compliance with company policies, including work schedule adherence, approved deviations, and clocking in/out.
13. Perform store opening/closing duties, including day-end procedures, securing deposits, preparing bank deposits, and securing the premises and delivery vehicles.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, service/test equipment, and delivery vehicles.
15. Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification

Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts offers a proven track record of growth and stability, with a strong promote-from-within philosophy encouraging career development.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions from Day One
• Medical, Dental, & Vision Insurance with FSA options
• Health/Wellbeing Programs
• Tuition Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.