Store Manager

Chick-fil-A; San Antonio (TX); On-site; USD 44,000 - 66,000; Full time

Job summary

Chick-fil-A Northwoods is seeking an experienced Store Manager to oversee daily operations, lead a team of 20+ employees, and ensure exceptional guest service. You will monitor financial performance, manage stock, and uphold safety standards while maintaining a positive, productive workplace.

The ideal candidate will train and supervise staff, resolve guest concerns, and drive sales targets through strong leadership and excellent communication.

Qualifications

• Experience managing staff and leading a team of 20+ employees.
• Ability to supervise daily store operations and guest service.
• Strong communication and interpersonal skills.
• Proven leadership to motivate staff and meet targets.
• Excellent time management and organizational abilities.
• Comfort with resolving guest concerns and complaints.

Responsibilities

• Recruiting and appraising staff, training and supervising them.
• Managing labor/productivity and monitoring performance.
• Maintaining financial and statistical records.
• Overseeing stock and pricing control.
• Dealing with guest complaints and queries.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting a positive work environment and opening/closing duties.

Skills

People management

Customer service

Communication

Leadership

Team leadership

Problem solving

Multi-tasking

Time management

Job description

Main Responsibilities of a Store Manager

• Responsible for every aspect of everyday supervision of store fulfillment area.
• Responsible for labor/productivity employee management
• Takes care of stock, staff, and sales management

Store Manager Job Description

Here at Chick-fil-A Northwoods, we are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and guests. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and guests, provide them with what they need, give intelligent recommendations and suggestions, build guest and brand trust, assist the staff with anything they need and make sure the guests have a great shopping experience.

More importantly, an excellent store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the guests are fully satisfied.

Responsibilities of a Store Manager

• Recruiting and appraising staff
• Training and supervising staff
• Managing labor/productivity
• Maintaining financial and statistical records
• Dealing with guest complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting the tone for a positive work environment.
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and culture of the restaurant.
• Providing world class service to our guests.

Store Manager Job Requirements

• Core 4 Smile, Speak Enthusiastically, Make a connection, and say "My Pleasure".
• Care, Character, Competency, Chemistry
• Resourcefulness, Confidence in leading a team of 20+ employees
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example
• Displaying a positive influence
• Emotional Intelligence
• Multi-tasking skills
• Be available to work 40-45 hours every week
• Opening/Closing required

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.