Store Manager

Guess?, LLC.; Pottstown (Montgomery County); On-site; USD 52,000 - 76,000; Full time

Job summary

Guess?, LLC. is seeking an experienced Store Manager in Pottstown, PA to drive sales, lead a team, and uphold brand merchandising standards.

You will oversee staff training, performance reviews, and daily store operations to deliver an outstanding customer experience. The role requires at least two years of store management experience, strong PC skills, and the ability to lift heavy items while standing for long shifts.

Qualifications

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Responsibilities

• Recruitment & retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance management: Set annual goals, administer performance reviews, and develop all direct reports.
• Training & development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
• Customer service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
• Sales goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic execution: Create and execute strategies to maximize store sales and control expenses.
• Payroll management: Meet all payroll expectations.
• Loss prevention: Control company assets by meeting all loss prevention measures.
• Policy compliance: Execute and comply with all company policies and procedures.
• Decision making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional duties: Assume and complete other duties as assigned by the supervisor.

Skills

People management

Customer service

Merchandising

Communication

Training & development

Education

High school education or equivalent

Job description

Position Overview

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Reports To

District Manager

Supervises

Co-Manager, Assistant Manager, Key Holder, and Store Associates

Essential Functions

People Development

• Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
• Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution: Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3234

Store Address

18 Lightcap Road, #201 - Pottstown, PA 19464