Assistant Store Manager

Guess?, LLC.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

GUESS Factory in Charlotte, NC is seeking an Assistant Manager to oversee the customer experience and support store staff with training and development. You will lead by example on the selling floor and ensure store standards for appearance, service, and stockroom operations.

Responsibilities include driving sales, managing payroll, loss prevention, and policy compliance, while coaching associates and maintaining high merchandise presentation and customer engagement.

Qualifications

• Minimum two years of sales and team leadership experience.
• Proficiency with PC and ability to analyze detailed reports.
• High school education or equivalent preferred.
• Ability to lift 30 pounds and stand for 8 hours.
• Experience in driving sales and profitability.

Responsibilities

• Develop staff through training, coaching, and feedback on product knowledge and selling skills.
• Maintain customer service excellence and visual merchandising standards.
• Meet or exceed store profitability in sales, payroll, shrink, and conversion.
• Control payroll, losses, and enforce company policies.
• Perform other duties as assigned.

Skills

People development

Customer service

Training & coaching

Visual merchandising

Communication

Multitasking

Adaptability

Integrity

Team leadership

Education

High school education or equivalent

Job description

Job Description

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To

Store Manager

Supervises

Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3013

Store Address

5506 New Fashion Road, Suite 390 - Charlotte, NC 28278

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