Store Manager

uBreakiFix; Montaire (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits.

401K Retirement.

Paid Sick Days.

Paid Vacation Days.

Bonuses.

Commissions.

Points (Redeemable for Prizes).

Job summary

uBreakiFix is seeking a Store Manager in California who will lead daily store operations and a team of technicians, ensuring customer satisfaction and profitability. You will drive sales, manage staff, schedules, training, and quality controls across assigned stores.

The role emphasizes coaching staff, controlling expenditures, and maintaining a strong brand presence with customers. A visible focus is on high service standards and seamless repairs.

Qualifications

• Proven leadership and supervisory experience.
• Success in achieving and surpassing sales goals.
• Outstanding customer service skills.
• Experience hiring, firing, training, and developing staff.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Meets or exceeds monthly sales/profit goals.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Builds brand by establishing rapport with potential and existing customers.
• Oversee and approve all staff overtime.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.

Skills

Leadership

Sales targets

Customer service

Staff training

Operations management

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Purpose:

The Store Manager will serve customers by assisting in diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will oversee and direct all store staff while ensuring operations are profitable. This includes any assigned stores.

Duties and Responsibilities:

• Meets or exceeds monthly sales/profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Responsible for buybacks.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserves success by coordinating and enforcing operational and personnel policies/procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Ensures availability of merchandise and services by overseeing all inventory and buybacks.
• Leads team effort by accomplishing required tasks as needed.
• Greet customers in a friendly manner and maintain a positive work environment.
• Provide recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Oversee and approve all staff overtime.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Assists other assigned stores as needed.
• Hires, disciplines, terminates.
• Other duties as assigned.

Qualifications:

• A quick and independent learner.
• Proven leadership/supervisory experience.
• Success in achieving and surpassing sales goals.
• Outstanding customer service skills.
• Experience hiring, firing, training, and developing new employees.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in a team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver's License.
• Ability to pass driving, drug, and background screening.

Benefits:

• Medical, Dental, and Vision Benefits.
• 401K Retirement.
• Paid Sick Days.
• Paid Vacation Days.
• Bonuses.
• Commissions.
• Points (Redeemable for Prizes).
• More, much more!