Store/Mobile Technician

uBreakiFix; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Redeemable points for prizes

Job summary

A leading repair service provider in Spokane is seeking a Store Repair Technician to diagnose and repair various devices while ensuring exceptional customer service. The ideal candidate will possess strong technical problem-solving skills and the ability to effectively communicate with customers in simple terms. Responsibilities include troubleshooting, maintaining inventory, and meeting sales goals. This position offers various benefits, including medical and dental, flexible hours, and opportunities for bonuses and commissions.

Qualifications

• Exceptional customer service and problem-solving skills are essential.
• Must have a valid Driver’s License and successfully pass background checks.

Responsibilities

• Diagnose, troubleshoot, and repair various devices.
• Provide superior customer service and maintain a positive store environment.
• Sell services and insurance programs to meet sales goals.

Skills

Outstanding customer service skills

Technical problem-solving skills

Organizational skills

Written and oral communication skills

Proficiency in Microsoft Office

Education

High school diploma or GED

Job description

Job Purpose

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities

• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous, and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well individually.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver’s License.
• Ability to pass driving, drug, and background screening.

Benefits

• Medical, Dental, and Vision Benefits
• 401K Retirement
• Paid Sick Days
• Paid Vacation Days
• Bonuses
• Commissions
• Points (Redeemable for Prizes)
• More, much more!