Front of House/ Customer Service Represntative

DOUGLAS-PAULDING SERVICES LLC

Newnan (GA)

On-site

USD 18,000 - 21,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Sales Commisions

Free uniforms

Opportunity for advancement

Training & development

Job summary

uBreakiFix in Newnan, GA is seeking a full-time Electronics Technician to diagnose, troubleshoot and repair devices while delivering outstanding customer service. You will greet customers, explain technical issues in plain language and provide repair and replacement estimates.

Maintaining store cleanliness, managing inventory, and using the POS system are essential. The role involves working a standard 8-hour shift, weekends and holidays, with opportunities for advancement and ongoing training.

Qualifications

Outstanding customer service skills.
Excellent technical problem solving and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Work well in a team environment.
Ability to work flexible hours, including weekends and holidays.
High school diploma or GED.

Responsibilities

Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

Skills

Customer service

Technical problem solving

Analytical skills

Organizational skills

Communication skills

Microsoft Office

Team player

Flexible hours

Education

High school diploma or GED

A+ Certification

Apple Certified Macintosh Technician (ACMT)

Technical degree or certification in Electronics or Consumer Electronics

Experience repairing electronics

Retail electronics store experience

Tools

Microsoft Office

Job description

Benefits:

Sales Commisions
Free uniforms
Opportunity for advancement
Training & development

ABOUT US

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers?Well then come join one of the largest and most reputable smartphone repair companies in the US.

uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

POSITION DETAILS

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Tasks and Responsibilities:

Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS