Retail/Tech Associate - Smartphone & Electronic Repairs

Your Wireless Inc; Lake Charles (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Uncapped commissions

Career growth

Job summary

UBREAKIFIX in Lake Charles, LA, is seeking in-store Tech Solutions Experts to diagnose, troubleshoot, and repair devices while delivering exceptional customer service. You will explain technical issues in plain terms and contribute to achieving sales goals.

Competitive hourly pay with uncapped commissions, ongoing sales training, and strong career growth in a fast-paced team environment are offered.

Qualifications

• High school diploma or GED required; associate/bachelor’s degree preferred.
• Experience in customer service or retail sales is a plus.
• Ability to explain technical issues in simple terms and deliver a five-star customer experience.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution and upsell protections.
• Explain issues simply to customers and meet sales goals.
• Sell Home+ insurance program through Asurion and meet sales targets.
• Provide repair estimates and manage store inventory and records.
• Maintain store cleanliness and professional appearance.
• Greet customers and contribute to a positive team environment.

Skills

Customer service

Selling skills

Communication

Organization

Punctuality

Flexibility

Team player

Problem solving

Education

High school diploma or GED

Associates/Bachelor’s degree (preferred)

Tools

POS system

Soldering

Job description

Our In Store Tech Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives. We pride ourselves on having exceptional customer service while providing support and technical expertise. Greeting customers to provide diagnostics, troubleshooting, repairs, and protection. We help the community solve their electronic needs. We have solutions-based repairs, products, and services that help us build authentic connections with customers that drive long-lasting relationships. Working in a team based environment to support each other.

Responsibilities:

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

BASIC QUALIFICATIONS (must meet some, not all):

• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.
• Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• Strong written and oral communication skills.
• Consistently personable and always maintaining a friendly team attitude.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Clean Driving record.

PREFERRED QUALIFICATIONS:

• 1-2 years experience in a sales environment and the ability to meet sales goals.
• 1-2 years customer service experience in a retail environment.
• Associate’s Degree or Bachelor's degree is preferred.
• Soldering experience preferred.
• Bilingual spoken and written also preferred.

COMPENSATION:

• Competitive hourly pay plus uncapped commissions.
• Ongoing sales training.
• Serious career growth potential.
• A fun, professional, fast-paced team environment.
• All applicants may be subject to drug screening and/or background check.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V.

Job Details:

• Job Types: Full-time, Part-time.
• Salary: $17.00/hr + Commission.
• Benefits: PTO, Health, Vision, Dental, 401k, and more.
• Supplemental pay types:
  • Commission pay (uncapped).

Education:

• High school or equivalent (Preferred).

Work Location:

One location.