Store Manager

Fairview Hospital / Cleveland Clinic; Interlochen (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Fairview Hospital / Cleveland Clinic is seeking an Store Operations Manager to oversee staffing, training, inventory control, merchandising, sales, and customer service in a fast-paced retail setting.

You will ensure compliance with policies, safety standards, and labor laws, lead a team through recruiting and development, and oversee opening/closing procedures while monitoring financial performance and inventory accuracy.

Qualifications

• High school diploma or equivalent required; management experience in retail is a plus.
• Ability to perform math calculations and operate cash registers.
• Knowledge of inventory management and safety procedures.
• Strong communication and organizational skills.

Responsibilities

• Recruit, train, evaluate, and retain qualified staff.
• Communicate performance expectations and conduct reviews.
• Manage opening/closing, staffing, and safety standards.
• Analyze sales and expenses to identify trends and opportunities.
• Order merchandise to meet stock targets and oversee presentation.
• Control inventory, damages, and markdowns with accurate records.
• Maintain a clean, organized, and secure store environment.
• Provide excellent customer service and resolve concerns.
• Ensure compliance with policies, procedures, and legal requirements.

Skills

Effective communication

Interpersonal skills

Organizational skills

Inventory management

Merchandising

Cash handling

Safety procedures

Math skills

Education

High school diploma or equivalent

Job description

Role Overview

Responsible for managing store operations, including staffing, training, inventory control, merchandise presentation, sales, and customer service. Ensures compliance with company policies, safety standards, and federal/state labor laws. Oversees opening and closing procedures, evaluates financial performance, and maintains accurate inventory levels. Leads a team by recruiting, selecting, evaluating, and developing employees, fostering a collaborative and positive work environment.

Role Overview

Responsible for managing store operations, including staffing, training, inventory control, merchandise presentation, sales, and customer service. Ensures compliance with company policies, safety standards, and federal/state labor laws. Oversees opening and closing procedures, evaluates financial performance, and maintains accurate inventory levels. Leads a team by recruiting, selecting, evaluating, and developing employees, fostering a collaborative and positive work environment.

Key Responsibilities

• Recruit, train, evaluate, and retain qualified staff.
• Communicate performance expectations, conduct performance reviews, and address employee issues.
• Manage store opening/closing, ensure proper staffing, and maintain safety standards.
• Analyze sales and expense data to identify trends and opportunities.
• Order merchandise to meet stock targets; oversee merchandise staging and presentation.
• Control inventory, damages, and markdowns; ensure accurate record-keeping.
• Maintain a clean, organized, and secure store environment.
• Provide excellent customer service and resolve customer concerns.
• Ensure compliance with policies, procedures, and legal requirements.

Qualifications & Skills

• Effective communication, interpersonal, and organizational skills.
• Knowledge of inventory management, merchandising, cash handling, and safety procedures.
• Ability to perform math calculations and operate cash registers.
• High school diploma or equivalent preferred; management experience in retail is a plus.
• Ability to lift up to 40 pounds frequently and occasionally up to 55 pounds.
• Physical ability to stand, walk, bend, and climb as needed; comfortable working in a fast-paced environment.

Additional Qualities

• Supports company values and fosters teamwork.
• Acts as a liaison between corporate and store staff.
• Demonstrates customer focus and problem-solving skills.
• May require bilingual skills depending on location.