Store Manager

Polène; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

ICHRA medical stipend

Dental & vision insurance

401(k) plan

Monthly & quarterly bonuses

Paid time off

Employee discount

ClassPass membership

Commuter benefits

Growth opportunities

Inclusive culture

Job summary

Polène Houston boutique is seeking an experienced Store Manager to lead the team, drive luxury sales, and deliver an elevated client experience. You will oversee daily operations, recruit and train staff, and ensure premium service standards in a fast-growing, international luxury brand.

The role requires strong leadership, business development acumen, and hands-on management of CRM and clienteling. You will collaborate with headquarters on visual standards, stock control, and operational

Qualifications

• Minimum 5 years of Store Manager experience in a luxury brand.
• Strong leadership and ability to unite and inspire a team.
• Experience in business development, performance management, and operations.
• Fluent in English; additional languages a plus.
• Proficient in MS Office and Google Workspace.

Responsibilities

• Drive sales growth and implement action plans to hit commercial targets.
• Oversee daily boutique operations and ensure brand standards.
• Lead recruitment, onboarding, training, and staff development.
• Develop and implement CRM and clienteling initiatives to attract & retain clients.
• Collaborate with HQ on merchandising, stock, and operational improvements.
• Monitor store performance and optimize processes for efficiency.

Skills

Store Manager experience

Leadership

Business development

Performance management

Operational excellence

Organizational skills

Commercial acumen

Fluent English

MS Office & Google Workspace

Job description

Polène

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polène story—join us in our Houston boutique in River Oaks and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

Be part of the next chapter of the Polène story as we prepare to open our Houston boutique in River Oaks in Spring 2027.

About the Role

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Store Manager, you will lead the boutique’s overall performance, team development, and daily operations, ensuring every client enjoys a memorable and elevated shopping experience.

Our Houston location requires an experienced luxury retail leader who can drive commercial success, inspire a high-performing team, and embody Polène’s commitment to exceptional service.

Key Responsibilities

Business Development

• Drive sales revenue and implement action plans to achieve commercial objectives.

• Represent Polène’s excellence and champion our products and craftsmanship.

• Deliver an exceptional customer experience while maintaining the highest service standards.

• Identify market opportunities to attract new customers and strengthen client relationships.

• Lead the implementation of premium CRM and clienteling best practices.

Store Management

• Oversee daily boutique operations and collaborate with headquarters on strategic and operational initiatives.

• Ensure consistent implementation of brand standards, visual merchandising, and operational procedures.

• Manage stock operations in collaboration with the stock team and Procurement Officer.

• Optimize customer service processes, including repairs, warranties, returns, and exchanges.

• Monitor store performance and identify opportunities for operational improvement.

Team Management

• Lead, develop, and inspire a high-performing team while fostering a positive and collaborative environment.

• Identify training needs in partnership with the Retail Excellence and Training Manager.

• Oversee recruitment, onboarding, training, and employee development.

• Optimize staffing and scheduling to support boutique performance.

• Lead daily briefings, communicate objectives, and motivate the team toward shared goals.

What We’re Looking For

• Minimum 5 years of Store Manager experience within a luxury brand.

• Strong leadership and team management skills, with the ability to unite and inspire a team.

• Demonstrated experience in business development, performance management, and operational excellence.

• Strong organizational skills and commercial acumen.

• Fluent in English; additional language skills are a plus.

• Proficient in Microsoft Office and Google Workspace.

Compensation & Benefits

• Competitive salary, plus bonus incentive.

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

• Dental & vision insurance with employer contributions.

• 401(k) plan.

• Monthly + quarterly performance bonuses.

• Paid Time Off, including vacation and sick time.

• Employee discount on our full range of leather goods and jewelry.

• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.

• Commuter benefits for transit (pre-tax, where applicable).

• Opportunities for growth within our expanding U.S. retail network.

• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.