Assistant Store Manager

Polène; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentive

Monthly medical stipend

Dental & vision insurance

401(k)

Employee discount

ClassPass membership

Commuter benefits

Growth opportunities

Job summary

Polène invites you to join our Houston boutique in River Oaks as Assistant Store Manager. You will support the Store Manager to drive sales, manage daily operations, and develop the boutique team to deliver an elevated client experience.

You will lead with strong leadership and communication, manage stock with the procurement team, ensure visual standards, and collaborate with HQ on operational initiatives. A 3–5 year luxury retail background and English fluency are required.

Qualifications

• Minimum 3–5 years of experience in luxury retail with supervisory experience.
• Strong leadership and communication skills.
• Proven ability to support sales performance and operational excellence.
• Excellent organizational skills and attention to detail.
• Fluent in English; other languages are a plus.

Responsibilities

• Support Store Manager in achieving daily, weekly, and monthly sales targets.
• Implement commercial action plans and contribute to sales performance.
• Represent Polène’s excellence and champion our products and craftsmanship.
• Deliver an exceptional customer experience and support premium CRM initiatives.
• Identify opportunities to strengthen client engagement and retention.
• Oversee daily boutique operations and stock management.
• Collaborate with HQ teams on operational and strategic initiatives.
• Coordinate staff scheduling and daily team briefings.
• Lead, coach, and develop the boutique team.

Skills

Luxury retail experience

Leadership

Communication

Sales support

Operations

Organization

Proactive mindset

English fluency

MS Office

Google Workspace

Tools

Microsoft Office

Google Workspace

Job description

Polène

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polène story—join us in our Houston boutique in River Oaks and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

Be part of the next chapter of the Polène story as we prepare to open our Houston boutique in River Oaks in Spring 2027.

About the Role

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Assistant Store Manager, you will support the Store Manager in driving sales performance, managing daily operations, and developing the boutique team.

You will play a key role in maintaining Polène’s standards of excellence while ensuring a seamless and elevated client experience.

Key Responsibilities

Business Development

• Support the achievement of daily, weekly, and monthly sales targets.

• Implement commercial action plans and contribute to sales performance.

• Represent Polène’s excellence and champion our products and craftsmanship.

• Deliver an exceptional customer experience and support premium CRM initiatives.

• Identify opportunities to strengthen client engagement and retention.

Store Management

• Support the Store Manager in overseeing daily boutique operations.

• Collaborate with headquarters teams on operational and strategic initiatives.

• Coordinate stock management with the stock team and Procurement Officer.

• Ensure consistent execution of visual merchandising and brand standards.

• Support customer service processes, including repairs, warranties, returns, and exchanges.

• Ensure store procedures and operational standards are followed.

Team Management

• Support the Store Manager in leading, coaching, and motivating the boutique team.

• Foster a positive and collaborative working environment.

• Participate in recruitment, onboarding, and training of new employees.

• Identify training needs in partnership with the Retail Excellence and Training Manager.

• Support staff scheduling and daily team briefings.

• Provide ongoing feedback and encourage team development.

What We're Looking For

• Minimum 3–5 years of experience in luxury retail, with previous supervisory or management experience.

• Strong leadership and communication skills.

• Demonstrated ability to support sales performance and operational excellence.

• Excellent organizational skills and attention to detail.

• A proactive, collaborative, and solution-oriented mindset.

• Fluent in English; additional language skills are a plus.

• Proficient in Microsoft Office and Google Workspace.

Compensation & Benefits

• Competitive salary, plus bonus incentive.

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

• Dental & vision insurance with employer contributions.

• 401(k) plan.

• Monthly + quarterly performance bonuses.

• Paid Time Off, including vacation and sick time.

• Employee discount on our full range of leather goods and jewelry.

• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.

• Commuter benefits for transit (pre-tax, where applicable).

• Opportunities for growth within our expanding U.S. retail network.

• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.