Sales Manager

Polène; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentive

Medical stipend (ICHRA)

Dental & vision insurance

401(k) plan

Paid time off

Employee discount

ClassPass wellness membership

Commuter benefits

Growth opportunities

Job summary

Polène invites a Sales Manager to join our Houston River Oaks boutique as we prepare for Spring 2027 opening. You will lead daily sales floor operations, coach the team on service excellence, and ensure a premium client experience for a sophisticated, international clientele.

Ideal candidates bring 2–4 years in luxury retail, strong leadership and client engagement skills, and fluency in English. Opportunities for growth across the expanding U.S. retail network are available.

Qualifications

• 2–4 years of luxury or premium retail experience.
• Supervisory or team-lead experience preferred.
• Strong interpersonal and communication skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Supervise daily sales floor operations to deliver an elevated client experience.
• Maintain visual merchandising standards and store presentation.
• Support stock awareness and collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures, ensuring operational consistency.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals; support scheduling and organization.
• Promote a positive, collaborative working environment.

Skills

Luxury retail experience

Team leadership

Clienteling

English fluency

Job description

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polène story—join us in our Houston boutique in River Oaks and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

Be part of the next chapter of the Polène story as we prepare to open our Houston boutique in River Oaks in Spring 2027.

About the Role

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience.

Our River Oaks location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance.

Key Responsibilities

Business Development

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional client service and represent Polène’s craftsmanship and brand story.
• Build strong client relationships and support clienteling initiatives.
• Assist in identifying opportunities to strengthen client engagement and retention.
• Support the implementation of premium CRM best practices.

Store Operations

• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Maintain visual merchandising standards and overall store presentation.
• Support stock awareness and collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures.
• Ensure all service standards and operational procedures are followed consistently.
• Provide feedback on customer traffic, client profiles, and sales floor performance.

Team Leadership

• Support and guide Sales Advisors in delivering exceptional service.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals.
• Support team scheduling and organization.
• Promote a positive, collaborative working environment.

What We're Looking For

• Minimum 2–4 years of experience in luxury or premium retail.
• Previous supervisory or team lead experience preferred.
• Strong interpersonal and communication skills.
• Passion for luxury retail and customer service excellence.
• Ability to motivate and support a team in a fast-paced environment.
• Fluent in English; additional languages are a plus.

Compensation & Benefits

• Competitive salary, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.