Sales Advisor

Polène; Houston (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary + bonus

Health benefits (ICHRA)

Dental & vision insurance

401(k) plan

Performance bonuses

Paid Time Off

Employee discount

ClassPass membership

Commuter benefits

Growth opportunities

Inclusive culture

Job summary

Polëne Houston boutique seeks a Sales Advisor to deliver an exceptional, personalized shopping experience. You will share the brand story and craftsmanship, guiding clients through product knowledge while building lasting relationships in a luxury retail setting.

In this role, you will contribute to boutique performance by achieving sales objectives, maintaining high standards of service, and collaborating with the team to ensure an outstanding client experience for an international clientele.

Qualifications

• Experience in luxury or premium retail, hospitality, or customer-facing roles preferred.
• Fluent in English; additional languages are a plus.
• Strong interpersonal and communication skills.
• Polished, professional, and client-oriented approach.
• Ability to work in a fast-paced retail environment.
• Commercial awareness and enthusiasm for achieving sales objectives.

Responsibilities

• Welcome clients with attentive, personalized service throughout their boutique experience.
• Share Polëne’s brand story, craftsmanship, and product knowledge with confidence.
• Understand client needs and provide thoughtful product recommendations.
• Build lasting client relationships and support clienteling and CRM initiatives.
• Deliver an elevated experience to both new and returning clients.
• Handle client questions and service requests with professionalism and care.

Skills

Luxury retail

Customer service

Clienteling

Communication

Sales focus

Job description

Polëne

Founded in 2016, Polëne is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polëne’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polëne story–join us in our Houston boutique in River Oaks and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

Be part of the next chapter of the Polëne story as we prepare to open our Houston boutique in River Oaks in Spring 2027.

About the Role

Polëne boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Advisor, you will be an ambassador for Polëne, delivering an exceptional and personalized shopping experience while sharing the story, craftsmanship, and creativity behind our collections.

You will contribute to the boutique’s commercial performance by building meaningful client relationships and ensuring every interaction reflects Polëne’s commitment to excellence.

Key Responsibilities

Client Experience

• Welcome clients and provide attentive, personalized service throughout their boutique experience.

• Share Polëne’s brand story, craftsmanship, and product knowledge with confidence.

• Understand client needs and provide thoughtful product recommendations.

• Build lasting client relationships and support clienteling and CRM initiatives.

• Deliver an elevated experience to both new and returning clients.

• Handle client questions and service requests with professionalism and care.

Business Development

• Contribute to daily, weekly, and monthly sales objectives.

• Identify opportunities to develop client relationships and encourage repeat visits.

• Represent Polëne’s products and brand values with enthusiasm.

• Support CRM initiatives and maintain client information in accordance with boutique procedures.

• Stay informed about product launches, collections, and boutique activities.

Boutique Operations

• Maintain visual merchandising and presentation standards.

• Support stock replenishment and collaborate with the stock team.

• Assist with daily opening and closing procedures when required.

• Ensure boutique standards, procedures, and service expectations are consistently upheld.

• Contribute to a clean, organized, and welcoming boutique environment.

What We’re Looking For

• Previous experience in luxury or premium retail, hospitality, or customer-facing roles preferred.

• Passion for luxury leather goods, craftsmanship, and exceptional customer service.

• Strong interpersonal and communication skills.

• A polished, professional, and client-oriented approach.

• Ability to work collaboratively in a fast-paced retail environment.

• Commercial awareness and enthusiasm for achieving sales objectives.

• Fluent in English; additional languages are a plus.

Compensation & Benefits

• Competitive salary, plus bonus incentive.

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

• Dental & vision insurance with employer contributions.

• 401(k) plan.

• Monthly + quarterly performance bonuses.

• Paid Time Off, including vacation and sick time.

• Employee discount on our full range of leather goods and jewelry.

• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.

• Commuter benefits for transit (pre-tax, where applicable).

• Opportunities for growth within our expanding U.S. retail network.

• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Polëne is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.