Store Manager

COS; East Rutherford (NJ); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

Dental & Vision plans

401(k)

Paid time off (including birthday)

HSA

Life & Disability protection

Employee Assistance Program

Commuter benefits

Pet Insurance

Job summary

COS is seeking a Store Manager in the United States to own the store's performance and lead a team toward exceptional customer service and profitability. You will balance front-of-house energy with back-end operations, creating a destination customers love to visit and return to.

You will guide managers, visual merchandisers, and sales advisors, recruit and onboard new staff, and develop high-potential teammates while ensuring compliance and brand standards across all operations.

Qualifications

• Customer-focused mindset with proven retail experience.

Responsibilities

• Drive exceptional customer service by guiding the store team to deliver personalized styling advice and a memorable in-store experience.
• Interpret sales data to drive performance and taking ownership of the store’s commercial success.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed service and operational standards.
• Managing recruitment processes and ensuring onboarding and training for all new team members.
• Identifying high-potential individuals and creating tailored development plans to support career growth.
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

Skills

Customer-focused

Team leadership

Communication

Coaching & development

Adaptability

Operational excellence

Decision making

Job description

Job Description

As theStore Manager,you’lltake full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency,you’llcultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach,you’llensure the store not only meets its goals but becomes a destination that customers love to return to.

KeyResponsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proventrack record from past retailexperience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams/ other leaders in fast-paced retail environments, consistently delivering high standardsof customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals / vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 40 hours a week.

Compensation: $84,500 - 95,050

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.