Store Manager

H&M; East Rutherford (NJ); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

25% staff discount across brands

HIP incentive program

Dental & Vision plans

401(k)

Paid Time Off

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program (EPA)

Commuter benefits

Pet Insurance

Job summary

H&M is seeking a Store Manager in the United States to take full ownership of store performance, driving sales and profitability while delivering an exceptional customer experience.

You will lead a team of managers, visual merchandisers and sales advisors, recruit and onboard new staff, and use sales data to guide commercial decisions.

This role requires flexible hours including evenings and holidays, and offers benefits and staff discounts.

Qualifications

• Customer-focused mindset with proven track record in retail leadership.
• Strong commercial awareness and KPI-driven decision making.
• Proven ability to lead teams of managers, merchandisers and sales staff.

Responsibilities

• Drive store performance and profitability through strategic leadership.
• Lead and develop a team of managers, visual merchandisers and sales advisors.
• Oversee recruitment, onboarding and training of new staff.
• Interpret sales data to optimize commercial results.
• Ensure compliance and uphold visual merchandising standards.
• Foster a positive, inclusive work environment.

Skills

Customer service

Team leadership

People development

Communication

Analytical thinking

Operational excellence

Tools

POS systems

Job description

Company DescriptionJob Description

As theStore Manager,you'lltake full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency,you'llcultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach,you'llensure the store not only meets its goals but becomes a destination that customers love to return to.

KeyResponsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store's commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifyinghigh-potential individuals and creating tailored development plans to support their career growth
• Managing allaspectsof store operations-including compliance and visual merchandising-to ensure operational efficiency and upholdhigh standardsof excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused:Astrong customer-centric mindset, with a proventrack recordfrompastretailexperienceofleveragingcustomer feedback to inform business decisions and drive performance
• Business Acumen:Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align businessobjectiveswith evolving customer needs
• Team Leadership:Proven ability to lead teams/ other leadersin fast-paced retail environments, consistently deliveringhigh standardsof customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication:A clear, confident, and empathetic communicator,Stronginengaging with both customers and teams, while effectively conveying operational direction and articulating broaderlong terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility:Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives whenmakingdecisions andfuture plans.
• Operational Excellence:Strong understanding of store operations, compliance/securityissues,and retail standards, withexperiencein leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is aFull Time position with a contract of40 hours a week.

Compensation: $84,500 - 95,050

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits:

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS

offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.