COS Store Manager

COS; Atlanta (GA); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Staff discount across COS brands

HIP incentive program

Dental & Vision Plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

Job summary

COS in Atlanta, GA is seeking a Store Manager to own store performance, drive sales, and deliver exceptional customer experiences through leadership that inspires and empowers the team. You will balance front-of-house energy with back-of-house efficiency, cultivating a vibrant, customer-first environment.

Lead and develop managers, visual merchandisers, and sales advisors, manage recruitment and onboarding, and ensure operational excellence across all store duties.

Qualifications

• Retail leadership experience with a customer-first mindset.
• Strong commercial awareness and ability to align store objectives with customer needs.
• Proven ability to lead managers, visual merchandisers and sales staff.
• Open to feedback and actively pursue personal and professional growth.
• Clear, empathetic communicator who can convey direction and goals.
• Experience in coaching and developing talent to reach higher performance.
• Awareness of store operations, compliance and retail standards.

Responsibilities

• Drive exceptional customer service by guiding the team to provide personalized styling, product knowledge, and a memorable in-store experience.
• Analyze sales data to drive performance and own the store's commercial success.
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed service and operational standards.
• Oversee recruitment, onboarding, and training for new team members.
• Identify high-potential staff and create tailored development plans for career growth.
• Manage all store operations, including compliance and visual merchandising, to ensure efficiency and excellence.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-focused

Business acumen

Team leadership

Coaching & development

Adaptability & flexibility

Operational excellence

Job description

Job Description

As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store's commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 40 hours a week.

Application deadline: 09.11.2026.

Compensation: $77,400-$87,100

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers across the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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