Store Manager

Julia Amory; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Salary + bonus structure

PTO and paid holidays

Job summary

Julia Amory in Charleston, SC is seeking a hands-on Retail Store Manager to lead the in-store experience, drive sales, and oversee operations from clienteling to inventory and visual merchandising.

You will manage a small team, develop staff, coordinate events and partnerships, and uphold brand standards while delivering exceptional customer service and growth for the South Carolina market.

Qualifications

• 3-5 years of luxury retail experience.
• Minimum of 2 years retail Store Management.
• Proficiency with inventory planning and management.
• Expertise with POS and retail reporting systems.
• Skilled in visual merchandising standards and execution.
• Experience hosting events and community engagement initiatives.
• Strong organizational and time-management skills.
• Highly self-motivated with the ability to take initiative and own projects.

Responsibilities

• Recruit and hire high quality sales associates across all levels.
• Drive associate growth and performance through structured training, mentorship, and coaching.
• Conduct regular performance reviews and address employee performance issues promptly and professionally.
• Ensure adequate staffing levels to meet business needs and handle payroll for all store employees.
• Foster a positive, collaborative, and service-oriented culture.
• Lead by example, setting high standards for customer service, sales, and operational excellence.
• Own store sales performance and achievement of monthly, quarterly and annual revenue goals.
• Monitor and analyze key retail metrics, including conversion rate, ATV, UPT, and client retention.
• Oversee all inventory management and partner with corporate on replenishment.
• Responsible for executing and managing in-store events.
• Demonstrate excellent problem solving skills and handle customer questions.

Skills

Luxury retail experience

Store management

Customer service

Inventory planning

POS systems

Retail reporting

Visual merchandising

Team leadership

Event hosting

Time management

Tools

POS systems

Retail reporting software

Inventory management software

Job description

Julia Amory is seeking an enthusiastic Retail Store Manager to lead our team in Charleston, SC. You will own the entire in-store experience, including sales performance, clienteling, inventory management, visual merchandising, facility maintenance, daily operations, and brand representation. The ideal candidate is passionate about the Julia Amory brand and is excited to continue growing our presence in South Carolina.

Key Responsibilities

Leadership & Team Management

• Recruit and hire high quality sales associates across all levels
• Drive associate growth and performance through structured training, mentorship, and coaching
• Conduct regular performance reviews and address employee performance issues promptly and professionally
• Ensure adequate staffing levels to meet business needs and handle payroll for all store employees
• Foster a positive, collaborative, and service-oriented culture
• Lead by example, setting high standards for customer service, sales, and operational excellence

Sales & Business Performance

• Own store sales performance and achievement of monthly, quarterly and annual revenue goals, including plans to drive sales during slower periods
• Monitor and analyze key retail metrics, including:
  • Conversion Rate
  • Average Transaction Value (ATV)
  • Units Per Transaction (UPT)
  • Client Retention
• Oversee all inventory management. Partner with corporate on replenishment of best sellers while continuously assessing inventory levels of all product
• Responsible for executing & managing in store events
• Demonstrate excellent problem solving skills and confidently handles customer questions or concerns

Clienteling and Customer Service Expectations

• Lead by example on the sales floor playing an active role in client engagement
• Build and maintain relationships with top clients through personalized outreach
• Maintain a robust client book and consistently execute follow-up communication
• Gather customer feedback and communicate insights to the corporate team
• Passionate about delivering a high level of customer experience and embodying the brand with confidence and authenticity
• A proactive problem-solver who approaches challenges with positivity, professionalism, and making decisions independently
• Committed to creating a welcoming, elevated shopping environment that reflects Julia Amory’s values and standards

Required Qualifications

• 3-5 years of luxury retail experience
• Minimum of 2 years retail Store Management
• Proficiency with inventory planning and management
• Expertise with POS and retail reporting systems
• Skilled in visual merchandising standards and execution
• Experience hosting events and community engagement initiatives
• Strong organizational and time-management skills
• Highly self-motivated with the ability to take initiative & own projects from start to finish
• Ability to thrive in a small-team environment
• Ability to lift and move merchandise up to 25-30 lbs
• Flexibility to work retail hours including evenings, weekends, and holidays
• Salary + bonus structure
• PTO and paid holidays

Employment Classification

This position is classified as full-time salaried; it is exempt and is not eligible for overtime. Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.