Assistant Store Manager - Charleston

DÔEN; Charleston (SC); On-site; USD 67,000 - 82,000; Full time

Job summary

DÔEN is seeking an Assistant Store Manager for our Charleston flagship on Kings Street. Lead the sales team, drive growth, and maintain brand standards in a luxury fashion environment.

In this role you will mentor staff, manage inventory and visuals, and ensure exceptional client service. The position requires a proactive leader with strong communication and organizational skills, including holiday/weekend flexibility.

Qualifications

• Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
• Experience reconciling cash receipts and end-of-day closing.
• Strong leadership and problem-solving skills.
• Proficient in POS, inventory and merchandising.

Responsibilities

• Mentor and lead the sales team, develop training and assess performance.
• Maintain inventory, visual merchandising, and store operations.
• Deliver personalized client experiences and build client relationships.
• Manage floor operations, POS transactions, and daily closing procedures.

Skills

Leadership

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Tools

NetSuite

Shopify

Gladly

Job description

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.

Description of Duties

Title: Assistant Store Manager

Classification: Exempt

Salary*: $74,880

Location: Kings Street, Charleston, SC

Essential Duties and Responsibilities

Leadership

• Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
• Delegate responsibilities to the sales staff in support of business needs.
• Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
• Collaborate with the Stock Associate to manage inventory and oversee product movement.
• Liaise with Retail Coordinators in partnership with the Store Manager.
• Operate business profitably and minimize potential for loss.
• Support and implement new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brands aesthetic using firsthand product knowledge.
• Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
• Manage the client book and effectively train the team in building and maintaining client relationships.

General

• Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.
• Oversee and participate in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Ability and understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures including daily paperwork and reconciliation.
• Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies to maintain a safe environment for customers and team.

Qualifications

• Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
• Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
• Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
• Strong communication and organizational skills; detail-oriented.
• Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
• Ability to prioritize between company and individual challenges.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Ability to move through a store for most of a shift to help customers and accomplish assigned task.
• Efficiently and accurately process sales transactions using the POS register system.
• Verbal and written communication with others.
• Able to walk, sit and stand for long periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

*Compensation will be determined based on experience and other factors permitted by law.