Sales Manager

Rhodes Boutique; United States; Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

A Charleston boutique is seeking a Sales Manager to lead sales performance and enhance customer experience. In this hands-on role, you'll oversee store operations and inspire your team to reach sales targets. With a minimum of 2 years in retail leadership, you should bring strong customer service and teamwork skills along with a passion for fashion. Experience with Shopify POS is a plus. Join a brand committed to community and style!

Qualifications

• 2+ years of retail leadership experience, preferably in boutique environments.
• Strong selling, styling, and clienteling skills with passion for customer service.
• Proven ability to lead and motivate a team in a fast-paced environment.

Responsabilités

• Drive daily, weekly, and monthly sales goals for both stores.
• Coach and develop sales associates through training and clear expectations.
• Uphold a warm, service-first environment rooted in Southern hospitality.
• Support floor sets, seasonal transitions, and visual merchandising.
• Assist with inventory flow, adjustments, and stockroom organization.
• Support strategy and execution of in-store events.

Connaissances

Sales leadership

Customer service

Team management

Conflict resolution

Merchandising

Outils

Shopify POS

Description du poste

Rhodes Boutique and Rhodes Home & Gift are Charleston’s destination for timeless style, thoughtful gifting, and Lowcountry hospitality. Our stores bring together carefully curated collections of fashion, home décor, and luxury gifts, all with a personal touch. We pride ourselves on creating memorable shopping experiences and meaningful connections with our customers, both in store and online.

Position Overview

The Sales Manager is a hands‑on retail leader responsible for driving sales performance, inspiring the team, and delivering an elevated, hospitality‑driven customer experience at Rhodes Boutique. This role oversees daily floor operations, leads team development, and ensures that merchandising, service standards, and store presentation consistently reflect the Rhodes brand.

Key Responsibilities

• Sales Leadership: Drive daily, weekly, and monthly sales goals for both stores. Analyze performance metrics and develop strategies to maximize results. Model exceptional selling, styling, and clienteling on the sales floor. Ensure optimal floor coverage, service speed, and customer priority at all times.
• Team Management & Development: Coach, motivate, and develop sales associates and stylists through hands‑on training and clear expectations. Lead daily huddles and walkthroughs to align the team. Support recruitment, onboarding, and continued development of new hires.
• Customer Experience: Uphold a warm, service‑first environment rooted in Southern hospitality. Handle customer needs and escalations with professionalism and care. Lead clienteling initiatives, including outreach, VIP styling, and event engagement. Maintain store appearance and ensure all associates uphold service standards.
• Merchandising & Floor Execution: Support floor sets, seasonal transitions, and visual merchandising across both stores. Ensure all fixtures, tables, and zones are stocked, sized, and organized. Communicate selling trends and inventory opportunities to leadership. Uphold an elevated, always‑ready store presentation.
• Operations & Inventory: Assist with inventory flow, adjustments, transfers, receiving, and stockroom organization. Support e‑commerce pickups, holds, and special orders. Ensure accurate POS execution, client capture, and adherence to store policies.
• Event Support: Support the strategy and execution of in‑store events including trunk shows, annual shopping events, and other special occasions.

Qualifications

• 2 or more years of retail leadership or keyholder experience, preferably in specialty or boutique environments.
• Strong selling, styling, and clienteling skills with a passion for exceptional customer service.
• Proven ability to lead and motivate a team in a fast‑paced environment.
• Excellent communication and conflict resolution skills.
• Strong attention to detail with a love for merchandising and presentation.
• Comfortable with Shopify POS, inventory management systems, and basic retail reporting (a plus).
• Passion for fashion, leadership, and community involvement.

What We’re Looking For

• Warm, personable, and genuinely customer‑focused.
• Organized, reliable, and committed to follow‑through.
• A natural coach and culture‑builder.
• Creative, proactive, and solutions oriented.
• Enthusiastic about style, service, and helping a beloved Charleston brand continue to grow!