Store Manager

EssilorLuxottica; Boston (MA); On-site; USD 61,000 - 107,000; Full time

Benefits offered by this job

Employee discounts

Health care

Job summary

Oliver Peoples in Boston, part of EssilorLuxottica, is seeking a Store Manager to lead the sales floor, deliver a premier customer experience, and meet brand KPIs while merchandising to exacting standards.

You will recruit, onboard and develop a luxury retail team, coach staff, ensure staffing levels, manage inventory, and drive training. The role requires flexibility for non-traditional hours and a commitment to exceptional service. Equal opportunity employer.

Qualifications

• Retail management experience, preferably luxury.
• Strong oral and written communication.
• Strong interpersonal skills.
• Flexibility to work non-traditional hours including evenings and weekends.

Responsibilities

• Oversee store sales and operations to meet weekly and monthly objectives.
• Recruit, onboard and develop qualified talent for a luxury environment.
• Coach associates with motivating, timely feedback.
• Staff the store to consistently deliver exceptional customer service.
• Provide recognition to high performers.
• Maintain brand standards of presentation and operations.
• Monitor KPIs and implement action plans.
• Maintain accurate product inventory.
• Drive participation in monthly training courses.
• Manage employee relations, including time/attendance and performance concerns.
• Guide customers in selecting frames and lenses suited to lifestyle and prescription.
• Move boxes weighing up to 20 pounds; stay stationary as needed.

Skills

Retail management

Communication skills

Interpersonal skills

Flexibility

Education

High School Diploma or equivalent

Job description

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Store Manager is responsible for leading their team on the sales floor, delivering a positive customer experience, meeting sales key performance indicators (KPIs), and merchandising the store to meet brand standards. Additionally, the Store Manager will be responsible for recruiting, onboarding, and developing their team.

MAJOR DUTIES AND RESPONSIBILITIES

• Oversees all sales and operational activities of the store to ensure weekly and monthly sales objectives are met.
• Recruits, onboards, and develops qualified talent, preferably with experience in a luxury retail environment.
• Coaches associates by providing clear, motivating and constructive performance feedback in a timely manner.
• Accurately staffs the store to consistently delivers an exceptional customer service experience.
• Provides recognition to associates for positive performance.
• Meets brand standards of presentation and operations.
• Continuously monitors the business by analyzing KPIs and implementing action plans accordingly.
• Responsible for maintaining accurate product inventory.
• Drives participation in assigned monthly training courses.
• Effectively manage all employee relation concerns, including time and attendance, unsatisfactory performance, and asset protection.
• Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe and/or prescription.
• Ability to move boxes weighing up to 20 pounds around the store for various needs.
• Must be able to remain in a stationary position for duration of shift.
• Additional responsibilities as needed.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• Retail management experience, preferably within a luxury selling environment.
• Strong oral and written communication skills
• Strong interpersonal skills
• Flexibility to work non-traditional hours including evenings and weekends.

Pay Range:29.61 -51.26

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.