Store Manager

H&M group; Annapolis (MD); On-site; USD 65,000 - 77,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to oversee the customer experience and team performance. In this role, you will lead a dedicated team, ensuring high visual and commercial standards while fostering an inclusive culture. You will analyze sales data, manage operations, and drive customer engagement through fashion knowledge and loyalty initiatives. This exciting opportunity offers a chance to grow within a values-driven organization that values diversity and inclusion, providing comprehensive benefits and career advancement opportunities. If you're passionate about retail and leadership, this role is perfect for you.

Benefits

Employee Discounts

Health and Wellness Plans

Retirement Plans

Global Career Growth Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Strong leadership skills and ability to take responsibility.
• Experience in retail management and ability to analyze data.

Responsibilities

• Manage the omni customer experience and ensure high visual standards.
• Analyze sales data and develop plans to optimize results.

Skills

Leadership Skills

Retail Management Experience

Data Analysis

Coaching and Development

Communication Skills

Job description

About the Role
As a Store Manager, you’ll be responsible for the overall omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, global, and regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales data, follow up on performance, and develop plans to optimize results and profits.

A Day in the Life
Working at H&M means no two days are the same, but typical responsibilities include:

• Managing the total omni customer experience, ensuring visual and commercial presentation according to guidelines
• Representing the H&M brand positively during customer interactions
• Establishing, analyzing, and following up on sales and budget goals, creating plans to optimize results
• Providing excellent customer service and guiding customers through fashion stories
• Promoting the Customer Loyalty App (Hello Member) and sustainability initiatives
• Scheduling staff according to sales forecasts and commercial activities
• Maintaining routines in fitting rooms and checkout processes
• Identifying commercial opportunities by understanding store strengths and competitors
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Keeping up to date with fashion trends, styles, brands, competitors, and influencers
• Ensuring the team provides product and fashion knowledge to customers
• Understanding local market, customer preferences, and fashion trends

Team & Development

• Managing talent and performance, including recruiting, onboarding, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and skills within the team
• Collaborating with the Area team and store leadership
• Planning and scheduling team activities
• Communicating regularly to motivate and inform staff
• Ensuring compliance with procedures, routines, security, and legal requirements
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining a clean and organized store environment
• Ensuring high-quality visual and product presentation
• Managing stock levels and providing input on allocation
• Supporting opening and closing routines
• Overseeing the garment cycle and fitting room routines
• Utilizing in-store tech tools and services effectively
• Maintaining consistent price signage and store standards

Qualifications

Who You Are

• Strong leadership skills and responsibility-taking
• Confident in coaching, development, and communication
• Experience in retail management and operations
• Ability to work with numbers and analyze data
• Experience collaborating with teams

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization
• Access to resource groups and networking
• Encouragement to be authentic at work
• Global career growth opportunities
• Comprehensive benefits including health, wellness, and retirement plans
• Employee discounts across brands

Additional Information

Compensation: expected base salary range is $65,397-$76,787 annually

Other details about accommodations, benefits, and company values are included, emphasizing diversity, inclusion, and equal opportunity practices.