Store Manager

H&M; Annapolis (MD); On-site; USD 65,000 - 77,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will lead a dynamic team in delivering an exceptional omni-channel customer experience. This role emphasizes collaboration, creativity, and a keen understanding of fashion trends, ensuring your store stands out in a competitive market. You'll be responsible for driving sales, optimizing store operations, and fostering an inclusive environment that encourages personal growth and development. With a focus on customer satisfaction and team success, this position offers a unique opportunity to make a significant impact in the retail industry while enjoying comprehensive benefits and a culture that values diversity and inclusion.

Benefits

Employee Discount

Health Insurance

Wellness Programs

401K

Paid Leave

Qualifications

• Strong leadership and team development skills are essential.
• Experience in retail management and operations is required.

Responsibilities

• Responsible for the total omni customer experience in the store.
• Analyze sales and create plans to optimize results.
• Manage talent and performance of the store team.

Skills

Leadership Skills

Team Coaching

Retail Management

Sales Analysis

Customer Service

Education

Relevant Leadership Experience

Retail Operations Experience

Job description

Company Description

Job Description

About the Role

As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit
2. Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines, and regional strategies.
3. Represent yourself and the H&M brand positively during all customer interactions.
4. Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
5. Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products.
6. Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
7. Schedule to budgeted hours plan in line with sales budget and commercial activities.
8. Ensure routines in fitting rooms and checkout are correct, including transactions, returns, and exchanges.
9. Identify commercial opportunities and maintain competitor awareness & knowledge.
10. Manage store maintenance cost-effectively.
11. Handle all admin routines for both people and operations correctly.

Fashion & Trend Awareness

1. Stay updated with fashion trends, styles, brands, competitors, and relevant influencers.
2. Ensure your team provides product and fashion knowledge during customer interactions.
3. Understand the local area, customers, competition, and fashion trends.

Team & Development

1. Manage talent and performance, including recruiting, onboarding, upskilling, and developing your team.
2. Conduct performance evaluations and succession planning.
3. Share knowledge and skills with your team.
4. Collaborate with Area team and store leadership including VMs.
5. Maintain excellent communication & professionalism.
6. Plan & schedule team activities.
7. Communicate regularly to motivate and inform store staff.
8. Follow all procedures, routines, security, and legal requirements.
9. Participate in onboarding, training, and development courses.

Retail Operations/ Visual & Commercial Execution

1. Maintain a clean and tidy sales floor and back of house.
2. Ensure high-quality visual and product presentation.
3. Maintain stock levels and provide input on allocation.
4. Support daily store routines and processes.
5. Manage the full garment cycle and fitting room routines according to standards.
6. Utilize all tools and technologies for in-store OMNI services.
7. Maintain consistent price signage following guidelines.
8. Keep BOH areas organized and compliant with safety standards.

Qualifications

1. Strong leadership skills and responsibility-taking.
2. Effective team coaching & development skills.
3. Relevant leadership experience.
4. Retail management and operations experience.
5. Ability to collaborate closely with teams.

Why You'll Love Working at H&M

• We value diversity and inclusion.
• We are guided by our 7 core values.
• Access to resource groups and community networking.
• Inclusive environment encouraging authenticity.
• Opportunities for career growth and development.
• Comprehensive benefits including health insurance, wellness programs, retirement plans, and paid leave.
• Employee discount at H&M and other brands.

Additional Information

Compensation: expected base salary range is $65,397-$76,787 annually.

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)

*This job description highlights key responsibilities but is not all-inclusive. Additional duties may be assigned.

H&M is committed to providing accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits:

We offer attractive benefits, including staff discounts, health coverage, wellness programs, 401K, and more.

Inclusion & Diversity:

We strive for inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process.

We aim for a fair process and ask applicants not to include cover letters to minimize biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion and belonging, seeking colleagues who share our values.

Watch our video: https://youtu.be/niHe1NQ5-rw