Store Leadership: Customer Experience & Ops Lead

Shoe Carnival, Inc.; Bryant (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

Shoe Carnival in Bryant, AR is seeking an Assistant Store Manager to oversee daily store operations and drive a customer-first environment. In this full-time role, you’ll act as a key holder, lead by example, and help support the General Manager to reach sales goals.

You’ll train associates, delegate tasks, assist with visual merchandising, and ensure loss prevention and cash controls are followed, while delivering hands-on leadership.

Qualifications

• Minimum 2 years in retail or customer service.
• Supervisory experience is a plus.
• Must obtain Key Carrier Certification within 60 days.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Sales goals

Job description

Shoe Carnival in Bryant, AR is seeking an Assistant Store Manager to oversee daily store operations and drive a customer-first environment. In this full-time role, you’ll act as a key holder, lead by example, and help support the General Manager to reach sales goals.

You’ll train associates, delegate tasks, assist with visual merchandising, and ensure loss prevention and cash controls are followed, while delivering hands-on leadership.