Store Leadership Coach — Develop Teams, Elevate Sales

Bath & Body Works; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay daily wage access

401k with company match

Associate Stock Purchase program with

No-cost mental health and well-being

Paid time off & parental leave

Education assistance & scholarships

Tuition reimbursement

Performance-based bonus program

Career growth opportunities

Brand affiliation

Job summary

Bath & Body Works in Naples, FL is seeking an Assistant Store Manager to partner with the Store Manager to develop top talent and deliver exceptional customer experiences across the store. You will lead the front-line leadership team, ensuring store performance and a consistent brand experience.

The role focuses on coaching, performance management, and delivering results while maintaining a high-energy, customer-first environment.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.

Skills

Sales experience

Customer service

Operations management

Leadership

Communication

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works in Naples, FL is seeking an Assistant Store Manager to partner with the Store Manager to develop top talent and deliver exceptional customer experiences across the store. You will lead the front-line leadership team, ensuring store performance and a consistent brand experience.

The role focuses on coaching, performance management, and delivering results while maintaining a high-energy, customer-first environment.