Store Leadership Coach: Build Teams, Elevate Fan Experience

Rally House; Chapel Hill (NC); On-site; USD 37,000 - 55,000; Full time

Job summary

Rally House in the United States seeks a Head Coach to lead store operations, sales, and team culture. This role builds a strong team, executes standards across operations, merchandising, and service, and drives profitability while fostering engagement and ownership.

The position emphasizes coaching, talent development, and accountability to deliver exceptional customer experiences and sustained performance in a dynamic retail environment.

Qualifications

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Attract, hire, develop, and retain top talent.
• Create a culture of engagement, ownership, and continuous improvement.
• Build a succession pipeline through intentional development plans.
• Lead performance management, accountability, and recognition.
• Set priorities and ensure execution of all operational standards.
• Serve as the subject matter expert for all store operations.
• Validate process execution through inspection and coaching.
• Ensure compliance with policies, safety standards, and controls.
• Own store presentation and sales-driving visual execution.
• Ensure fixtures, flow, and product placement maximize performance.
• Partner with leadership to adapt merchandising to local market needs.
• Hold the team accountable to cleanliness and organization standards.
• Champion the customer experience and service culture.
• Evaluate the store environment through the customer perspective daily.
• Ensure consistent delivery of the Party service model.
• Address systemic service gaps and coach leaders to sustain excellence.
• Own store sales performance, payroll, and expense control.
• Lead execution of high-volume events and hot markets.
• Analyze results, set goals, and drive sustained performance improvement.
• Build a results-driven culture through clarity, focus, and accountability.

Skills

Drive for Results

Customer Centric

Builds High Performance Teams

Problem Solving

Decision Quality

Communicates Effectively

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in the United States seeks a Head Coach to lead store operations, sales, and team culture. This role builds a strong team, executes standards across operations, merchandising, and service, and drives profitability while fostering engagement and ownership.

The position emphasizes coaching, talent development, and accountability to deliver exceptional customer experiences and sustained performance in a dynamic retail environment.