Store Leadership & Brand Experience Lead

Free People; New York (NY); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Job summary

Free People in New York, NY seeks a Key Holder to support store leadership, drive sales, and deliver an engaging customer experience. You will collaborate with management to manage daily operations, shipments, and visual standards while developing the Stylist team and ensuring a high-energy environment.

You will lead by example in customer interactions, styling, and product knowledge, with a focus on creating a welcoming space that aligns with FP brand values and delivers exceptional service.

Qualifications

• Love for the FP brand.
• Leads and collaborates with store leadership to deliver brand experience.
• Demonstrates teamwork and positive attitude to drive store performance.

Responsibilities

• Act as a brand ambassador and reflect FP values in-store experiences.
• Empower team with personalized service and styling to drive sales.
• Ensure seamless omnichannel shopping through system usage and accurate order processing.
• Participate in daily operations, shipments, restocking, and visual standards.
• Support inclusive, people-first leadership and open dialogue with the team.
• Develop Stylist team and facilitate career growth within the store.

Skills

Love for FP brand

Leadership

Team player

Flexible hours

Willingness to learn

Job description

Free People in New York, NY seeks a Key Holder to support store leadership, drive sales, and deliver an engaging customer experience. You will collaborate with management to manage daily operations, shipments, and visual standards while developing the Stylist team and ensuring a high-energy environment.

You will lead by example in customer interactions, styling, and product knowledge, with a focus on creating a welcoming space that aligns with FP brand values and delivers exceptional service.