Brand Experience & Sales Leader

Free People; Carlsbad (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

Free People in Carlsbad, CA is seeking a Key Holder to support store leadership in delivering an engaging customer experience and achieving sales goals. You will lead ongoing brand messaging, coach team members, and ensure smooth daily operations in a dynamic retail environment.

The role emphasizes customer service excellence, product knowledge, and collaboration with the leadership team to maintain FP’s standards across in-store and omni-channel activities.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on creating an engaging experience for FP customers.
• Creates selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service and styling.
• Delivers a seamless omni‑channel shopping experience through understanding and utilization of systems and applications.
• Guides and develops Stylist team and supports daily store operations to achieve sales and customer satisfaction.

Skills

Brand leadership

Customer service

Team collaboration

Flex schedule

Product knowledge

Job description

Free People in Carlsbad, CA is seeking a Key Holder to support store leadership in delivering an engaging customer experience and achieving sales goals. You will lead ongoing brand messaging, coach team members, and ensure smooth daily operations in a dynamic retail environment.

The role emphasizes customer service excellence, product knowledge, and collaboration with the leadership team to maintain FP’s standards across in-store and omni-channel activities.