Sales & Brand Experience Lead

Free People; McLean (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN's Free People in McLean, Virginia is seeking a Key Holder to supervise store operations, drive sales, and deliver an engaging customer experience in a fast-paced fashion environment.

You will partner with the store leadership to lead a high-energy team, manage daily tasks, and support omni-channel processes while upholding FP brand standards. Flexible hours including nights, weekends, and holidays are required; opportunities exist for career growth within the company.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP's customer
• Brand Experience: Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Brand Experience: Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Leadership + Team Management: Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Leadership + Team Management: Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Visual + Business Operations: Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Visual + Business Operations: Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately
• Visual + Business Operations: Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Communication + Relationships: Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Communication + Relationships: Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Communication + Relationships: Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Communication + Relationships: Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Job description

URBN's Free People in McLean, Virginia is seeking a Key Holder to supervise store operations, drive sales, and deliver an engaging customer experience in a fast-paced fashion environment.

You will partner with the store leadership to lead a high-energy team, manage daily tasks, and support omni-channel processes while upholding FP brand standards. Flexible hours including nights, weekends, and holidays are required; opportunities exist for career growth within the company.