Store Leadership Associate: Elevate Shoes & Service

Dsw-Shoe-Warehouse,-Inc.; Robin Hill (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Marlborough, MA is seeking a store leadership professional to partner with management on customer service, merchandising, omni activities and inventory control. You will help drive sales, follow policies and support opening/closing procedures.

Ideal candidates have at least 2 years of management experience, strong communication skills, and a focus on delivering a consistent, positive customer experience while coaching team members.

Qualifications

• Minimum high school diploma or equivalent required.
• Preference for some college coursework.
• Experience in customer service and store operations is a plus.

Responsibilities

• Provide exceptional customer service and model store leadership behaviors.
• Maintain store standards, assist with opening/closing tasks and daily recovery.
• Leverage inventory reports to boost sales and manage presentations.
• Support omni-channel activities including BOPIS and related processes.
• Ensure adherence to company policies and asset protection.
• Assist in coaching and developing store team.

Skills

Customer service

Communication

Team leadership

Technology proficiency

Stamina

Inventory awareness

Adaptability

Education

High school diploma or equivalent

Some college preferred

Tools

POS system / register

iPhone / calculator

Job description

DSW Shoe Warehouse, Inc. in Marlborough, MA is seeking a store leadership professional to partner with management on customer service, merchandising, omni activities and inventory control. You will help drive sales, follow policies and support opening/closing procedures.

Ideal candidates have at least 2 years of management experience, strong communication skills, and a focus on delivering a consistent, positive customer experience while coaching team members.