Store Associate Manager: Customer Experience & Sales Leader

DSW Designer Shoe Warehouse; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

DSW Designer Shoe Warehouse in Lancaster, PA is seeking a Store Associate Manager to support the Store Manager in daily operations and deliver an exceptional customer experience. This full-time, on-site role focuses on coaching and developing staff while maintaining merchandising and store standards.

The position requires strong customer service, effective communication, and prior retail leadership experience, with the ability to work flexible hours as business needs require.

Qualifications

• Strong customer-focused approach.
• Effective communication with customers and team.
• Experience in store management and supervising staff.
• Knowledge of loss prevention practices to protect assets.
• Retail or fashion/footwear experience preferred.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong organizational and problem-solving skills.
• High school diploma or equivalent.

Responsibilities

• Oversee sales floor activities and deliver an exceptional customer experience.
• Assist in managing team scheduling and performance.
• Maintain merchandising, inventory, and visual standards.
• Assist with opening and closing procedures.
• Coach and develop store associates to uphold service standards.
• Monitor loss prevention and safety compliance.

Skills

Customer Service

Communication

Store Management

Loss Prevention

Merchandising

Scheduling

Coaching

Education

High school diploma

Job description

DSW Designer Shoe Warehouse in Lancaster, PA is seeking a Store Associate Manager to support the Store Manager in daily operations and deliver an exceptional customer experience. This full-time, on-site role focuses on coaching and developing staff while maintaining merchandising and store standards.

The position requires strong customer service, effective communication, and prior retail leadership experience, with the ability to work flexible hours as business needs require.