Store Leadership: Assistant Manager & Team Coach

Ross Stores, Inc.; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ross Stores, Inc. is seeking a Store Manager in Concord, NC to oversee daily retail operations, lead a team of Associates, and drive exceptional customer service.

The role emphasizes adherence to company standards, efficient payroll and scheduling, and maintaining store safety and presentation. The successful candidate will have at least 2 years of retail leadership experience, strong communication, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates.
• Ability to handle multiple tasks, prioritize, give direction and follow through.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches.
• Assists in analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Maintains a safe and clean store environment and trains Associates accordingly.
• Supervises and coaches Retail Associates in providing efficient and friendly service at registers and service desks.
• Direct supervision of all non-exempt Associates.

Skills

Store management

Team leadership

Budgeting

Payroll

Customer service

English fluency

Job description

Ross Stores, Inc. is seeking a Store Manager in Concord, NC to oversee daily retail operations, lead a team of Associates, and drive exceptional customer service.

The role emphasizes adherence to company standards, efficient payroll and scheduling, and maintaining store safety and presentation. The successful candidate will have at least 2 years of retail leadership experience, strong communication, and the ability to manage priorities in a fast-paced environment.