Assistant Store Manager — Guest Experience Leader

Lids; Austin (TX); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Employee discounts

Career development

Team-oriented environment

Early wage access

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, coach team members, and ensure exceptional customer service. You will manage scheduling, training, and performance, while upholding brand standards and ensuring inventory accuracy.

The role emphasizes driving sales, delivering a positive customer experience, and collaborating with the Store Manager to meet KPIs and store goals.

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Lead and develop store associates through training programs and goal setting.
• Administer progressive discipline including verbal and written warnings.
• Foster a fun, productive environment and ensure adherence to company standards.
• Schedule and staff the store, including peak-period coverage.

Skills

Sales leadership

Interpersonal skills

Unsupervised work

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, coach team members, and ensure exceptional customer service. You will manage scheduling, training, and performance, while upholding brand standards and ensuring inventory accuracy.

The role emphasizes driving sales, delivering a positive customer experience, and collaborating with the Store Manager to meet KPIs and store goals.