Store Leader: Team Growth & Customer Excellence

Food Lion; Sparta (NC); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Food Lion in Sparta, NC is seeking an experienced Store Manager to lead daily Store operations, drive sales, and ensure customer satisfaction. You will recruit, train and mentor associates, manage budgets, and uphold food safety and safety standards across all departments.

As Store Manager on Duty when needed, you will model Food Lion's guiding principles and lead by example, delivering exceptional service and optimizing store performance in a fast-paced retail environment.

Formación

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates across multiple departments.
• Must meet physical requirements of the position with or without reasonable accommodations.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Responsabilidades

• Hiring, training, and developing associates.
• Manage performance through performance management, coaching, appraisal and disciplinary efforts.
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company security, safety, and food safety standards.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present.
• Assist the Store Manager with the day-to-day operations of the entire store.
• Serve as a model for customer service and other vital behaviors and instill this value in all associates.
• Adhere to all company guidelines, policies and standard practices.
• Manage and develop associates to ensure adherence to Standard Practices.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Interacts with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete CBT, Training Packet and Training Aid courses.
• Treat all store information as strictly confidential.
• Perform all other duties and projects as assigned

Conocimientos

Interpersonal skills

Customer service

Communication skills

Organizational skills

Leadership

Problem solving

Staff development

Educación

College degree or equivalent preferred

Descripción del empleo

Food Lion in Sparta, NC is seeking an experienced Store Manager to lead daily Store operations, drive sales, and ensure customer satisfaction. You will recruit, train and mentor associates, manage budgets, and uphold food safety and safety standards across all departments.

As Store Manager on Duty when needed, you will model Food Lion's guiding principles and lead by example, delivering exceptional service and optimizing store performance in a fast-paced retail environment.