Store Leader: Service, Growth & Team Coaching

Carter's Inc.; Rochester Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Employee discount 30%

Referral bonuses

Education program

Paid time off

Job summary

Carter's Careers in Rochester Hills, MI is seeking an Assistant Store Manager to lead the sales floor, welcome customers, and coach team members to deliver exceptional service across our baby and children's brands. In this role you will help with recruiting, training, merchandising standards, and achieving KPIs, while fostering an inclusive environment and balancing schedules to support families.

This position offers growth through training and development programs, a 30% employee discount, and

Qualifications

• Minimum 1 year of retail or related management experience.
• High school diploma or GED required.
• Positive, solutions‑oriented mindset.
• Effective verbal and written communication skills.
• Proficient computer and technology skills (Outlook, Excel).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success and model service standards and omnichannel experience.
• Analyze the business and drive KPIs with the team to improve results.
• Build customer loyalty through company programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and development of the store team.
• Plan and report completion of tasks and financial results using company tools.
• Partner with Store Manager on merchandising standards and promotional planning.
• Reduce loss through customer service and operational controls.

Skills

Leadership

Communication

Customer engagement

Microsoft Excel

Supervisory skills

Education

High school diploma or GED

Job description

Carter's Careers in Rochester Hills, MI is seeking an Assistant Store Manager to lead the sales floor, welcome customers, and coach team members to deliver exceptional service across our baby and children's brands. In this role you will help with recruiting, training, merchandising standards, and achieving KPIs, while fostering an inclusive environment and balancing schedules to support families.

This position offers growth through training and development programs, a 30% employee discount, and