Store Leader & Sales Coach – Elevate Customer Experience

BoF Careers; Edina (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Ralph Lauren Corporation in Edina, MN seeks a Store Leader to drive sales and deliver a consistently memorable customer experience. Lead the sales floor, coach the team, and partner with leadership to maintain the brand’s elevated image on the floor.

This role requires strong communication, strategic thinking, and a passion for luxury retail. You will implement promotional programs, manage visual standards, and support loss prevention to protect assets.

Qualifications

• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to guide individuals toward goal achievement.
• Experience in sales and profit performance management.
• Ability to operate the register and store systems.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards. Uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Ralph Lauren's desired image and character.
• Responsible for the establishment and implementation of both new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Responsible for the recruitment, supervision, and development of staff. Ensure open roles are filled timely. Create programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Ralph Lauren's promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external market place.

Skills

Sales leadership

Customer service

Communication

Interpersonal skills

Analytical skills

Financial acumen

Team development

Negotiation

Computer skills

Tools

Word

Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation in Edina, MN seeks a Store Leader to drive sales and deliver a consistently memorable customer experience. Lead the sales floor, coach the team, and partner with leadership to maintain the brand’s elevated image on the floor.

This role requires strong communication, strategic thinking, and a passion for luxury retail. You will implement promotional programs, manage visual standards, and support loss prevention to protect assets.