Head of Store Operations & Customer Experience

ZARA; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee discount 25%

Training & development programs

Internal promotion opportunities

Job summary

Zara USA, Inc. is seeking a Head of the Store to lead the team, drive sales targets and ensure a best-in-class customer experience. You will maintain a global view of the business, linking product, operations and people to deliver outstanding results.

In this role you will supervise stock and store processes, oversee device operations, monitor omnichannel workflows, implement improvements, and coach managers to develop their teams while upholding company standards.

Qualifications

• Experience leading store teams and achieving sales targets.
• Strong organizational and analytical skills to interpret reports and drive improvements.
• Ability to lead change and optimize store operations.

Responsibilities

• PRODUCT: Oversees the management of all sections to achieve sales targets and monitors product display and analysis.
• PROCESS: Supervises stock management, store device operation, and omnichannel processes to ensure smooth operations and proper productivity.
• CUSTOMER: Lead customer service standards and resolve incidents in a timely manner.
• PEOPLE: Supervise managers, plan budgets for hours, and train staff; develop succession plans and ensure health and safety standards.

Skills

Leadership

Analytical skills

Organizational skills

Planning

Customer service mindset

Retail knowledge

Job description

Zara USA, Inc. is seeking a Head of the Store to lead the team, drive sales targets and ensure a best-in-class customer experience. You will maintain a global view of the business, linking product, operations and people to deliver outstanding results.

In this role you will supervise stock and store processes, oversee device operations, monitor omnichannel workflows, implement improvements, and coach managers to develop their teams while upholding company standards.