Store Leader & Premium Customer Experience

mizzenandmain; Fort Worth (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Mizzen+Main is seeking a driven Keyholder to support our retail team and lead on the sales floor in Fort Worth. The ideal candidate loves fashion, takes responsibility seriously, and communicates clearly in a fast-paced environment.

You will handle key duties, assist with training, engage customers with product knowledge, drive sales, and maintain brand presentation and store standards. Availability for evenings, weekends, and holidays is appreciated.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Lead store operations in the absence of management.
• Deliver an exceptional customer experience and guide shoppers through the process.
• Provide product knowledge, drive sales, and handle transactions with accuracy.
• Maintain brand presentation, merchandising, and stockroom organization.
• Assist in training and supporting new team members.
• Promote events and promotions to drive traffic and sales.
• Ensure store compliance with policies and safety standards.
• Proactively build the customer base through networking and follow-ups.
• Keep fitting rooms and displays neat and functional.

Skills

Retail experience

Leadership

Communication

POS systems

Flexibility

Reliability

Tools

POS systems

Job description

Mizzen+Main is seeking a driven Keyholder to support our retail team and lead on the sales floor in Fort Worth. The ideal candidate loves fashion, takes responsibility seriously, and communicates clearly in a fast-paced environment.

You will handle key duties, assist with training, engage customers with product knowledge, drive sales, and maintain brand presentation and store standards. Availability for evenings, weekends, and holidays is appreciated.