Store Leader & Guest Experience Keyholder

Mizzen+Main; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Mizzen+Main is seeking a driven Keyholder in Fort Worth, TX to support our retail team on the sales floor. You will lead in the absence of store management, deliver a warm, knowledgeable customer experience, and handle transactions with accuracy and professionalism.

This role requires strong communication, leadership, and a customer-first mindset, plus flexibility to work evenings, weekends, and holidays. You’ll contribute to merchandising, stock, and store operations while upholding Mizzen+Main

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Retail experience

Leadership

Customer service

Communication

Tech-savvy

Flexible hours

Tools

POS systems

Tablets

Job description

Mizzen+Main is seeking a driven Keyholder in Fort Worth, TX to support our retail team on the sales floor. You will lead in the absence of store management, deliver a warm, knowledgeable customer experience, and handle transactions with accuracy and professionalism.

This role requires strong communication, leadership, and a customer-first mindset, plus flexibility to work evenings, weekends, and holidays. You’ll contribute to merchandising, stock, and store operations while upholding Mizzen+Main