Store Leader: People, Sales & Service

Lids; Hickory (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement plan

Employee discount

Paid Time Off

Bonus potential

Career development

Early wage access

Job summary

Lids Sports Group is seeking a Store Manager in Hickory, NC to lead store performance, hiring, training, and daily operations. You will drive customer experience, manage schedules, and ensure profitable store results through effective leadership and team development.

Responsibilities include overseeing selling strategy, staff training, scheduling, and delivering exceptional service while maintaining store standards and safety.

Qualifications

• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.

Skills

Leadership

Training

Communication

Supervisory skills

Time management

Customer service

Job description

Lids Sports Group is seeking a Store Manager in Hickory, NC to lead store performance, hiring, training, and daily operations. You will drive customer experience, manage schedules, and ensure profitable store results through effective leadership and team development.

Responsibilities include overseeing selling strategy, staff training, scheduling, and delivering exceptional service while maintaining store standards and safety.