Store Leader — Customer Experience & Ops

Lids

Winston-Salem (NC)

On-site

USD 40,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Employer-paid Benefits (disability, 1)

Paid Time Off

Employee Discounts

Career Development

Early Wage Access

Bonus Potential

Job summary

Lids Sports Group is hiring an Assistant Store Manager in Winston-Salem to lead daily store operations and drive sales while delivering superior customer service. You will oversee staff, training, scheduling, merchandising, and adherence to brand standards in a fast-paced retail environment.

The role emphasizes people leadership, store performance, and creating an engaging, inclusive environment for customers and team members alike, with opportunities for growth and development within the Lids

Qualifications

Ability to produce sales results while minimizing loss.
Strong interpersonal skills and ability to communicate verbally.
Ability to work unsupervised.

Responsibilities

Act as Manager on duty for scheduling, customer complaints, etc. when Store Manager is not present.
Manage store associates through LIDS Training Programs, goal setting, and follow up.
Administer progressive steps of discipline, including verbal and written warnings.
Engage team members by creating a fun and productive environment.
Responsible for scheduling and staffing the store, including calling in associates during peaks.
Lead, execute and assist selling strategy to achieve KPIs and sales targets; deliver exceptional service.
Resolve customer feedback and address issues in the moment to "make it right" for customers.
Adhere to visual guidelines, merchandising and store cleanliness.
Maintain professional appearance per Dress Code Policy.