Store Leader: Customer Experience & Operations

Lids; Pineville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Employer-paid benefits

Paid time off

Employee discounts

Career development

Team environment

Early wage access

Bonus potential

Job summary

Lids in Pineville, NC is seeking an Assistant Store Manager to lead daily operations, coach staff, and deliver outstanding customer service. You will be the on‑duty leader when the Store Manager is away, ensuring scheduling, training, and adherence to standards.

The role requires hands‑on retail experience, strong communication, and the ability to motivate a team to meet sales goals while maintaining a welcoming store atmosphere. Lids offers comprehensive benefits and growth opportunities.

Qualifications

• Experience delivering sales results while minimizing loss.
• Excellent interpersonal and verbal communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Act as manager on duty for scheduling issues and customer concerns.
• Lead and coach store associates through training programs and regular follow ups.
• Enforce company policies and standards including loss prevention.
• Drive sales through executing selling strategies and KPI tracking.
• Maintain visual merchandising, signage, and store cleanliness.
• Open and close the store, manage cash handling and daily deposits.

Skills

Sales results

Interpersonal skills

Independent worker

Job description

Lids in Pineville, NC is seeking an Assistant Store Manager to lead daily operations, coach staff, and deliver outstanding customer service. You will be the on‑duty leader when the Store Manager is away, ensuring scheduling, training, and adherence to standards.

The role requires hands‑on retail experience, strong communication, and the ability to motivate a team to meet sales goals while maintaining a welcoming store atmosphere. Lids offers comprehensive benefits and growth opportunities.