Store Leader: People, Performance & Customer Experience

Michaels Stores; Augusta (ME); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Health insurance

Dental insurance

Vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels Stores in Augusta, ME seeks a Store Manager to lead a team, deliver exceptional customer experiences, and achieve business KPIs. The role focuses on managerial duties, training, budgeting, and ensuring brand promises are met in a dynamic retail environment.

The position requires 5+ years in retail with management experience, strong leadership, and a proven ability to drive store performance while maintaining safety and compliant operations.

Qualifications

• 5+ years in retail with store management experience.
• 2+ years supervising a diverse team.
• Strong knowledge of inventory, merchandising, and KPI delivery.
• Ability to lead and coach staff toward performance goals.

Responsibilities

• Lead and manage all aspects of the store to ensure policy compliance and results.
• Deliver sales and KPI plans with the team.
• Lead execution of customer brand promises.
• Implement shrink and safety programs.
• Hire, train, and develop Team Members; manage performance.
• Serve as Manager on Duty (MOD).
• Maintain cross-training across store departments.

Skills

Retail management

Team leadership

Inventory control

Customer service

Job description

Michaels Stores in Augusta, ME seeks a Store Manager to lead a team, deliver exceptional customer experiences, and achieve business KPIs. The role focuses on managerial duties, training, budgeting, and ensuring brand promises are met in a dynamic retail environment.

The position requires 5+ years in retail with management experience, strong leadership, and a proven ability to drive store performance while maintaining safety and compliant operations.