Store Leader - People-First Ops & Guest Experience

Ben & Jerry's Connecticut; South Windsor (CT); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth opportunities

Ice cream perks

Job summary

Ben & Jerry's Connecticut is seeking a Shop Manager to lead a high-performing team, deliver standout guest experiences, and keep the shop healthy, fun, and values-driven. You’ll own day-to-day operations, coach staff, and ensure the brand shines in the community.

This role emphasizes leadership, reliable operations, and the joy of ice cream, with opportunities for growth and a strong, people-first culture.

Qualifications

• 2+ years of management or general management experience.
• Strong leadership, communication, and people skills.
• Operational confidence and a team-focused mindset.
• A big heart, high standards, and a love for great ice cream.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Create consistent, feel-good guest experiences.
• Manage sales, labor, and daily operations with care and accountability.
• Balance results with culture and represent the brand locally.

Skills

Team leadership

Customer service

Operations management

Communication

Job description

Ben & Jerry's Connecticut is seeking a Shop Manager to lead a high-performing team, deliver standout guest experiences, and keep the shop healthy, fun, and values-driven. You’ll own day-to-day operations, coach staff, and ensure the brand shines in the community.

This role emphasizes leadership, reliable operations, and the joy of ice cream, with opportunities for growth and a strong, people-first culture.