Night-Shift Store Leader — Grow Your Team & Guests

Ben & Jerry's Connecticut; New Haven (CT); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health benefits

PTO

Wellness support

Growth opportunities

Free ice cream

Job summary

Ben & Jerry's New Haven is seeking a Shop Manager to lead a fast-paced scoop shop and nurture a high-performing team through busy nights. You will own the operation from staffing to guest experience, ensuring quality and culture are maintained at all hours.

This role requires strong leadership, hands-on coaching, and comfort with late-night shifts. Competitive weekly pay with bonus opportunities and benefits accompany growth for leaders who want to advance.

Qualifications

• 2+ years of management experience in a fast-paced environment.
• Strong leadership, communication, and people skills.
• Comfort owning late-night operations and holding high standards after midnight.
• You care about crew, guest, and product.

Responsibilities

• Lead, coach, and develop a high-performing team that actually wants to show up.
• Deliver standout guest experiences every hour, every night of the week.
• Manage sales, labor, and daily operations with accountability and care.
• Hold high standards during late-night hours when it counts most.
• Represent the Ben & Jerry's brand and show up for the New Haven community.

Skills

Team leadership

Guest service

Operations management

Communication

Late-night operations

Job description

Ben & Jerry's New Haven is seeking a Shop Manager to lead a fast-paced scoop shop and nurture a high-performing team through busy nights. You will own the operation from staffing to guest experience, ensuring quality and culture are maintained at all hours.

This role requires strong leadership, hands-on coaching, and comfort with late-night shifts. Competitive weekly pay with bonus opportunities and benefits accompany growth for leaders who want to advance.